STORE POLICIES
General Terms and Conditions
These general terms and conditions of sale govern all of the relationships with v.o.f. OLISHA, a private partnership company, which has its head office in Amsterdam, The Netherlands, registered in the Amsterdam Registry of Trade & Companies under N°76125882, VAT N°NL860516489B01, and customers of www.olishasocks.com site.
Email address of the customer service: contact@olishasocks.com
All orders placed on our site are subject to these general terms and conditions of sale.
Prior to any transaction, the customer acknowledges that it has read these general terms and conditions, and expressly declares that it accepts them in clicking the « Order validation » button.
OLISHA reserves the right to adapt or change these general terms and conditions at any time, with the version thereof applicable to any transaction being that which appears on line on the www.olishasocks.com site at the time of the order.
ARTICLE 1 – THE CUSTOMER
The Customer declares that it is a natural person at least 18 years of age and that it has the legal status or is the holder of a parental authority that authorizes him to place an order on the site. Upon the recording of its personal data in the « my account » section, the Customer must verify the accuracy and comprehensiveness of the data it provided for the carrying out of the service involved. In the event of an error in the recipient's identification data, OLISHA shall not be accountable for non-delivery of the product involved. OLISHA reserves the right to cancel any order when the Customer's IP address is domiciled in a country different from the billing and/or delivery address.
​
ARTICLE 2 – THE PRODUCTS
The products offered for sale are those described on the site. The products offered by OLISHA comply with the standards applicable in the European Union.
OLISHA is particularly attentive to the display and description of its products in order to inform the Customer in the best possible way. However, insignificant errors may appear on the site, which the Customer acknowledges and accepts. In any event, if a product delivered to the Customer does not correspond to its description on the site, the Customer may either exercise his right of retraction or put OLISHA's conformity guarantee into play, with OLISHA then exchanging the product or refunding all or any part of the price thereof that might have been charged. Pictures are non contractual.
​
ARTICLE 3 – THE ORDER
The placing of an order on the Site is subject to compliance with the procedure implemented by OLISHA, which consists of a succession of various steps that the Customer must take in order to validate his order. The Customer may verify the details and total price of its order, and correct any possible errors, before confirming and accepting its order. An order confirmed by the Customer is deemed to be a contract of sale and acceptance of all of the general terms and conditions of sale. The products remain the property of OLISHA until complete payment of the price by the Customer.
If, despite OLISHA's vigilance, products are unavailable, it will promptly inform the Customer thereof by email. The Customer may then cancel his order and be refunded the amounts IT has already paid.
Under no circumstance shall OLISHA incur any liability for the definitive or temporary unavailability of products. Neither shall any such unavailability give the Customer the right to claim any indemnification or damages.
OLISHA reserves the right to refuse any order of a Customer with which there is a dispute or an incident related to the payment of a prior order, or which contravenes the provisions of these general terms and conditions of sale.
If that event, OLISHA will inform the Customer by email. If the Customer fails to correct the elements that are erroneous or contrary to these general terms and conditions of sale, OLISHA reserves the right to refuse to process the order.
OLISHA will send the Customer a confirmation email summarizing the order (products, price, availability, quantity, etc.). To that end, the Customer expressly agrees to the use of its email address for confirmation of the content of its order by OLISHA. In any event, the invoices are issued digitally upon the confirmation of the shipping of the order per email.
​
ARTICLE 4 – PRICES AND PAYMENT CONDITIONS
1. Price determination
The prices of products are stated in euros, all Dutch taxes included, without the shipment costs. The total price of an order (all taxes and shipment included) is indicated in the basket.
OLISHA reserves the right to modify its prices at any time without advance notice in the event of a change in taxes or economic data; however, the products are invoiced on the basis of the tariffs in effect upon registration of the order, subject to the products being available.
2. Payment conditions
The products must be entirely paid for in cash on the date of the actual order.
Payment for purchases is made by bank card on a secured server via the Paypal platform.
The bank card data are encrypted with the SSL protocol (Secure Socket Layer) and are never transmitted unencrypted over the network. The payment by bank card is made directly to Bunq bank. OLISHA never has access to these data and does not retain them on its servers.
In that regard, the Customer expressly acknowledges that the communication of its bank card number to OLISHA is deemed to be the authorization to debit his account up to the price of the ordered products.
3. Data
The data recorded and retained by OLISHA constitute proof of the order and all of the transactions that have been carried out. The data recorded by the payment system constitute proof of the financial transactions.
ARTICLE 5 - DELIVERY
OLISHA delivers its products throughout the European Union, for deliveries outside of that territory the Customer must contact OLISHA.
Delivery is made to the address indicated by the Customer, with it being specified that it must be the residential address of the Customer or any other natural person of his choice. Delivery cannot be made to hotels or postal boxes.
The scheduled delivery times are only indicative, based on the average time for processing and delivering products. OLISHA disclaims all liability for the consequences of a delay in delivery for reasons that are not imputable to it.
The Customer must ensure that it has transmitted accurate and complete information regarding the delivery address (such as the street, building and stairway numbers, access codes, interphone names and/or numbers, etc.).
If parcels are damaged (already opened, items missing, etc.), the Customer commits to state all reservations to the carrier or OLISHA by any means within 3 days following receipt of the product.
OLISHA disclaims all liability for the consequences of a delay in shipment for reasons that are not imputable to it.
The Customer has 14 days within which to return its package. The return costs are charged to the Customer.
For any request for a refund, see Article 7.
For further information regarding our delivery conditions, you can visit the delivery page.
​
ARTICLE 6 - RIGHT OF RETRACTION
The Customer has the right of retraction, which it may exercise without a need to show good cause, within fourteen (14) days following delivery of the order, by returning, at its expense, the new products in their original packaging, not worn nor washed, along with the order number, at the following address:
OLISHA – Olisha Socks – The Netherlands
OLISHA will refund the amount the Customer has already paid, minus the costs of shipment that may exist, under the conditions specified in article 7.
​
ARTICLE 7 - REFUND
OLISHA will refund the payments made in the cases specified in articles 2 and 6 within 30 days after its receipt of the returned products. The refund will be made according to the mode of payment chosen by the Customer at the time of its order or through the issuing of a purchase voucher.
​
ARTICLE 8 - APPLICABLE LAW
All orders automatically imply the Customer's acceptance of these general terms and conditions of sale. These general terms and conditions of sale are governed by Dutch law. In the event of a dispute, only the Dutch courts have jurisdiction. In the event of a difficulty or complaint regarding an order, the Customer may contact the Customer Service in order to reach an amicable solution by sending an email at contact@olishasocks.com.
​
​
​
​
Delivery Policy
​
​
DELIVERY SCHEDULE
​
Olisha commits to ship orders within three business days following the validation thereof, and depending on the stocks availability.
You will be informed of the shipment of your package by email, and you will be given a number that will enable you to track your order and be informed of the proper forwarding of your package.
For merely indicative information, the delivery time is 48 hours to 72 hours for The Netherlands (from the date of shipment) and, for international shipment, it varies according to the destination countries.
​
​
DELIVERY COSTS
​
All shipments will be made with Track and Trace services:
​
The Netherlands: €3,00 - Pick-up in Amsterdam for free
France: € 5,00
Belgium: € 6,00
Germany: € 6,00
Other EU countries: € 12,00
Other parts of the world: please contact us
​
​
RETURN POLICY
​
You have 14 days within which to return your parcel at your expense. The products must be returned in their original packaging, not worn nor washed, along with the order number, at the address that will be communicated to you.
You also have the right of retraction, which you may exercise without a need to show good cause, within fourteen (14) days following delivery of the order.
Olisha will refund to the customer any sums it might have already paid, minus the shipment costs that may have paid, under the conditions specified in article 7 of the Terms and Conditions.
​
Olisha will refund the products within 30 days after its receipt thereof, according to the mode of payment chosen by the customer at the time of his order or through the issuing of a purchase voucher.
​
​
​
Payment Methods
​
- Credit / Debit Cards
- PAYPAL
- iDeal
​
Privacy policy
​
In accordance with the General Data Protection Regulation (GDPR) that took effect as of 25 May 2018, we apply this Privacy Policy on our Site.
The terms « Personal data » or « Data » designate any information that identifies you and is collected with your agreement on the www.olishasocks.com Site.
In using our Site, you acknowledge that you have read our Privacy Policy. If changes are made in the conditions in which we process your data, our Privacy Policy will be updated accordingly and you will be informed thereof by email and/or during your next visit to our Site.
Personal data are concrete or personal indications regarding an identified or identifiable natural person, such as your name, telephone number and address, as well as any basic data that you indicate upon your subscription and the creation of your customer account.
​
WHAT DATA WE COLLECT AND WHEN?
When you use our Site and our services, we may collect the following Data about you:
Surname, First name
Billing and delivery postal addresses
Email address
Telephone number
IP address
Password (passwords are stored encrypted)
History of your orders
History of your visits and browsing on the www.olishasocks.com Site
Other data may automatically be collected during your browsing on our Site (see the Cookies section).
The aforesaid Data may be collected at different times:
-
When you place your orders
-
When you browse on the Site
-
When you contact our customer service
WHAT DATA ARE COLLECTED UPON THE CREATION OF A CUSTOMER ACCOUNT AND HOW ARE THEY USED?
For all customers subscribing with the « Create an account» function, we create a customer account – i.e. direct access to the basic data we have recorded, which is protected by a password (encrypted). In particular, you may consult the data regarding your past orders or those that are in progress or which you have recently sent, and you may manage your personal data and the newsletter.
You must indicate the following Data in order to create a customer account (mandatory Data):
-
Your email address
-
Your password
-
Your first name
-
Your surname
-
Your postal address
-
Your city
-
Your consent to the Privacy policy
You must only indicate your billing and delivery address if you place an order. To process your order, we need your name and address and your correct payment data. We need your email address to confirm receipt of your order and its shipment, and, more generally, to communicate with you. Also, we use your email address for your identification (as a connection identifier) when you connect to your customer account.
​
FOR WHAT PURPOSES ARE YOUR DATA USED?
Your Data is processed for the following purposes:
-
Assurance of your identification.
-
Management of your orders and customer monitoring (e.g. the delivery and the management of complaints, after-sale service and disputes).
-
Sending of our newsletters if you have subscribed thereto, and our commercial proposals, so you are kept aware of the most appropriate offers on our Site.
-
Personalization of the communications we send you and the offers we make to you, as a function of your browsing on the Site and your previous purchases, based on your prior consent.
-
Development of commercial statistics and analysis of our marketing tools based on our legitimate interest in understanding and improving the performances of our Site and services.
WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
The Data collected by OLISHA during an order are necessary for management of the transaction and, to that end, they may be transmitted to all or part of OLISHA's service providers for execution of an order.
Hence, your Data may be transmitted to:
-
Our website host;
-
Our banking partner (at no time do we have access to your bank card number);
-
The service providers to which we assign the preparation and delivery of your orders;
-
The service providers responsible for our advertising, marketing and commercial campaigns;
Our service providers and partners have the right to use your Data only for the processing of your order, and must remove them from their computer system after the processing.
Each of us processes your Data in compliance with the General Data Protection Regulation.
You are informed that your Personal Data may also be collected by an entity responsible for prevention of bank fraud.
​
WHAT ARE YOUR RIGHTS AND HOW DO YOU EXERCISE THEM?
In accordance with the personal data regulation applicable as of 25 May 2018, you may exercise the following rights:
-
your Data, and request for their rectification, deletion or portability;
-
your consent for the future, for all or any part of the processing involved;
-
the processing of your Data or request the limitation thereof;
To exercise any such rights, you simply:
-
write to OLISHA (trade name: Olisha Socks) via the contact form in the « Contact» section
-
send a letter to OLISHA at xxxx Amsterdam – The Netherlands
-
access your information and, if applicable, make the necessary rectifications directly on the Site by logging on to your account
You may also cancel your subscriptions to the newsletters offered by www.olishasocks.com by clicking on the link at the bottom of the newsletter page you last received.
​
WHERE ARE THE SERVERS OF WWW.OLISHASOCKS.COM LOCATED?
Our website is hosted by wix.com, and its servers are located all over the world.
These servers contain our database that we need to operate our Site. Information regarding the customer accounts is stored therein.
These data enable you to find your past orders, and are eliminated only if you so request.
​
CAN OLISHA SELL PERSONAL DATA?
All of your account information is used only in the context of your commercial relationship with www.olishasocks.com. Said information is never shared with third parties or sold.
​
COOKIES
The www.olishasocks.com Site uses cookies.
Hence, the Site may have access to information that is already stored in your computer, cellular phone or tablet. These cookies are useful for technical operation of the Site as they enable us to record your preferences.
​
What is a cookie?
Cookies (or connection tracers) are text files that are put and stored in the hard disk of your terminal (computer, smartphone, tablet or any other device enabling browsing on the internet).
Certain cookies are indispensable for access to some of a site's functions. Others are used to develop statistics, determine frequency volumes (number of visitors on each page, geographical origin of the media used to visit the site, etc.), or produce statistics regarding the consultation and use of various elements comprising the site (rubrics and contents of visits, duration of a visit, etc.). They also enable the provision of additional services such as the sharing of contents on a website via social networks.
The use of cookies is not imposed on you at any time, and you may refuse their use at any time by setting your internet browser.
There are two categories of tracers used by the Site:
-
Tracers that are strictly necessary and do not require your prior consent.
-
Tracers that require your prior consent.
​
​
Analytical cookies
These are cookies that enable us to know the use and performances of our site, develop statistics, determine the volumes of frequency and use of our sites' various components (the pages or rubrics that are most often consulted, the articles that are most often read, etc.) in order to improve the interest in, and ergonomics of our services.
They are mainly cookies issued by www.olishasocks.com.
We do not record third party cookies. Therefore, we recommend that you visit the websites of these third parties to obtain more information regarding the recorded cookies and the management thereof.
​
Sharing Cookies (social links)
Our sites contain sharing links to Facebook, Twitter and other similar social networks, which enable you to share the contents of our sites with other persons via the social networks. When you use these sharing buttons, a third party cookie is installed.
If you are connected to a social network during your browsing on our sites, the sharing buttons enable linkage of the contents that are consulted to your user account on the social network. If you do not want the social network linkage of the information collected through our sites to your user account, you must disconnect from the social network beforehand.
Finally, we recommend that you consult the privacy protection policies of these social networks in order to be advised of your rights; the purposes for which your data may be used, particularly those for advertising and the browsing information that they may collect with these buttons.
​
Advertising Cookies
A third party advertising cookie is one that is emplaced by a server of a domain distinct from that of the site that is visited. The most frequent advertising cookies are generally used by advertising agencies.
They enable the monitoring of a site network. For example, they are used for behavioral targeting, as they enable « recognition» of an internet user on various different sites. In that event, the cookie of a network manager is emplaced on, or used from, pages of each site through a tag.
The use of tracers is governed by article 5.3 of directive 2002/58/CE of the European Parliament and Council of 12 July 2002, as amended by directive 2009/136/CE.
If you want more information regarding cookies and tracers, we recommend that you consult the Autoriteit Persoonsgegevens Site www.autoriteitpersoonsgegevens.nl or www.aboutcookies.org